1. General Refund Policy

We aim for customer satisfaction. Refunds are issued under the conditions below.

2. Cancellation and Refund Schedule

• 24+ hrs before pickup: 100% refund
• 12–24 hrs: 50% refund
• 6–12 hrs: 25% refund
• Less than 6 hrs: No refund

3. Security Deposit Refund

Refund within 7–10 business days if conditions are met:

• Vehicle returned in same condition
• No excessive damage
• Fuel at same level (or charges paid)
• No traffic fines
• Returned on time

4. Deductions from Deposit

• Damage repairs (based on garage estimate)
• Cleaning: ₹500–₹2,000
• Fuel: actual + ₹200 service fee
• Late return: ₹200/hr (up to 3 hrs), then daily rates
• Traffic fines + ₹500 admin fee
• Lost/damaged accessories: replacement + handling

5. Non-Refundable Scenarios

• Cancellations < 6 hrs before pickup
• No-shows
• Violation of rental terms
• Accident due to negligence
• Illegal usage of vehicle

6. Emergency Situations

Refunds may be considered in special cases with proof:

• Medical emergencies
• Natural disasters
• Government restrictions
• Flight cancellations

7. Refund Processing

Refunds processed in 5–7 business days (plus 2–5 days bank time). Amount credited to original payment method.

8. How to Request a Refund

• Provide Booking ID
• Reason with proof (if applicable)
• Payment details

Contact:
Email: info@wdrcars.com
Phone/WhatsApp: +91-9355686813

9. Dispute Resolution

If unsatisfied, escalate within 15 days. Disputes handled fairly under Indian consumer laws.

This Refund Policy is effective from the date above and may be updated. Continued use of our services = acceptance.